2022 World Conference on Lung Cancer (ePosters)-EP01.03-008. Lung Cancer Screening Patients Experiences and Satisfaction: Quantitative and Qualitative Findings From a Survey Study

EP01.03-008. Lung Cancer Screening Patients Experiences and Satisfaction: Quantitative and Qualitative Findings From a Survey Study

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A survey study conducted at the H. Lee Moffitt Cancer Center & Research Institute aimed to understand patient experiences and satisfaction with lung cancer screening. The screening program, based on National Comprehensive Cancer Network guidelines, had a high rate of noncompliance with recommended follow-up. Furthermore, anecdotal data suggested that patients were not satisfied with their screening experience. This study sought to provide insights into patient experiences and satisfaction in order to improve the screening program and increase follow-up rates. <br /><br />The survey included 576 patients who had undergone lung cancer screenings at the center. It gathered demographic information, smoking history, and the impact of the COVID-19 pandemic on screening. The survey had 34 quantitative questions using a Likert scale, measuring patient satisfaction and experiences across various domains, such as appointment process, clinical staff interactions, communication, visit with the provider, screening results, cost, and clinic facility/overall satisfaction. In addition, there were six open-ended questions that aimed to gather qualitative feedback from patients.<br /><br />The results showed that a majority of patients agreed or strongly agreed that the screening process was clearly explained, potential harms and limitations were clearly explained, and the process for follow-up screening was clearly explained. Patients also agreed that the providers were willing to listen carefully and that the instructions were easy to understand. Furthermore, patients reported that screening results were clearly explained and that the cost of the screening was justified.<br /><br />The survey also found that patients with Medicare insurance or those who paid out-of-pocket had higher satisfaction with the staff who assisted them with billing or insurance compared to patients with private insurance coverage.<br /><br />Overall, this study highlighted the importance of gathering patient feedback to improve the lung cancer screening experience and increase follow-up rates. The findings can be used to make necessary adjustments to the screening program and address any barriers or gaps in patient satisfaction.

Asset Subtitle

Jaileene Perez-Morales

Meta Tag

Speaker Jaileene Perez-Morales

Topic Early Detection and Screening - Implementation

Keywords

survey study

patient experiences

satisfaction

lung cancer screening

noncompliance

follow-up

improve screening program

qualitative feedback

Medicare insurance

patient satisfaction