2024 World Conference on Lung Cancer (WCLC) - Posters-P4.15E.02 Acceptability and Feasibility of Integrating A Chatbot into Routine Lung Cancer Care: Patient and Clinician Perspectives

P4.15E.02 Acceptability and Feasibility of Integrating A Chatbot into Routine Lung Cancer Care: Patient and Clinician Perspectives

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The study explores the integration of a chatbot, named "Penny," into routine lung cancer care, focusing on its acceptability and feasibility from patient and clinician perspectives. Conducted with 18 patients and 12 clinicians, the study employed mixed methods to gather data on Penny's effectiveness in supporting symptom management and medication adherence. Penny utilizes natural language processing to engage with patients via text messaging, offering reminders and emotional support.<br /><br />Findings indicate that both patients and clinicians find Penny largely acceptable and potentially beneficial. Clinicians reported a positive perspective, with 91% agreeing that Penny could be useful in managing patient care and recommending it to patients. However, they acknowledged potential technological limitations as a barrier for some patients. Patients, with an average age of 66.6 years, expressed a generally favorable sentiment towards recommending Penny to others. 94% of patients would recommend Penny, although some felt it wasn't necessary for their personal care. They valued Penny's reminders and emotional support but used it less for symptom management.<br /><br />The study concludes that integrating chatbots in cancer care can be feasible, especially given Penny’s ability to alleviate clinician workload and provide emotional support to patients. The research suggests that further exploration of chatbots in lung cancer care is justified, emphasizing areas like usability and technological adaptation for diverse patient groups. The study was supported by several research foundations, indicating its significance in exploring innovative health technology solutions.

Asset Subtitle

Jocelyn Wainwright

Meta Tag

Speaker Jocelyn Wainwright

Topic Multidisciplinary Care: Nursing, Allied Health & Palliative Care

Keywords

chatbot integration

lung cancer care

Penny chatbot

patient perspectives

clinician perspectives

symptom management

medication adherence

natural language processing

emotional support

health technology